White people in North America live in a society that is deeply separate and unequal by race, and white people are the beneficiaries of that separation and inequality. As a result, we are insulated from racial stress, at the same time that we come to feel entitled to and deserving of our advantage. Given how seldom we experience racial discomfort in a society we dominate, we haven’t had to build our racial stamina. Socialized into a deeply internalized sense of superiority that we either are unaware of or can never admit to ourselves, we become highly fragile in conversations about race. We consider a challenge to our racial worldviews as a challenge to our very identities as good, moral people. Thus, we perceive any attempt to connect us to the system of racism as an unsettling and unfair moral offense. The smallest amount of racial stress is intolerable—the mere suggestion that being white has meaning often triggers a range of defensive responses. These include emotions such as anger, fear, and guilt and behaviors such as argumentation, silence, and withdrawal from the stress-inducing situation. These responses work to reinstate white equilibrium as they repel the challenge, return our racial comfort, and maintain our dominance within the racial hierarchy. I conceptualize this process as white fragility. Though white fragility is triggered by discomfort and anxiety, it is born of superiority and entitlement. White fragility is not weakness per se. In fact, it is a powerful means of white racial control and the protection of white advantage.
I began to see what I think of as the pillars of whiteness—the unexamined beliefs that prop up our racial responses. I could see the power of the belief that only bad people were racist, as well as how individualism allowed white people to exempt themselves from the forces of socialization. I could see how we are taught to think about racism only as discrete acts committed by individual people, rather than as a complex, interconnected system. And in light of so many white expressions of resentment toward people of color, I realized that we see ourselves as entitled to, and deserving of, more than people of color deserve; I saw our investment in a system that serves us. I also saw how hard we worked to deny all this and how defensive we became when these dynamics were named. In turn, I saw how our defensiveness maintained the racial status quo.
Source: DiAngelo, Robin J.. White Fragility (pp. 1-4). Beacon Press. Kindle Edition.