From our participants’ practices we draw the concept of workflow thinking-the act of reading knowledge work as modular and intertwined with technologies. Workflow thinking allows our participants to break any given project into a series of shorter process steps-a perspective that is well in line with rhetoric and composition’s understanding of process and its typical pedagogical practices. Workflow thinking, however, foregrounds the mediated nature of that work. It looks at each task or component and asks a question of the writing technologies and available affordances within that component: “Through which technologies will I accomplish this task? Why? What does a change in technologies offer here?” For our participants, a shift in these practices might afford them mobility or the removal of drudgery or new ways of seeing a problem or new invention strategies. In each case, however, they are able to use this mediated and modular thinking to reevaluate when and how they approach knowledge work.
This book offers workflow thinking as a counterpoint to contemporary discussions of digital writing technologies-particularly in regards to the increasing prominence of institutional software. As more universities sign on to site licenses for platforms like Office 365 and Google Apps for Education, and as more students and faculty become comfortable with working within those applications, writers risk a “cementing” of practice-a means through which writing tasks begin and end in institutionally-sanctioned software because it is free or pre-installed or institutionally available or seen as a shared software vocabulary. A lens of workflow thinking pushes against this, instead asking “what are the component pieces of this work?” and “how is this mediated?” and “what might a shift in mediation or technology afford me in completing this?” In short, we see workflow thinking as a way to reclaim agency and to push against institutionally-purchased software defaults. This perspective has origins in early humanities computing (particularly in 1980s research on word processors), as we will more fully discuss later in this chapter.
Source: Writing Workflows | Chapter 1