The first is that implementation is policy. Whatever gets decided at various times by leadership (in this case, first to separate families, then to reunite them), what happens in real life is often determined less by policy than by software. And until the government starts to think of technology as a dynamic service, imperfect but ever-evolving, not just a static tool you buy from a vendor, that won’t change.
The second lesson has to do with how Silicon Valley — made up of people who very much think of technology as something you do — should think about its role in fighting injustice.
This is one of the lessons you can’t escape if you work on government tech. When government is impaired, who gets hurt? More often than not, the most vulnerable people.
In order to properly administer a social safety net, a just criminal justice system, and hundreds of other functions that constitute a functioning democracy, we must build government’s technology capabilities. In doing that, we run the risk of also increasing government’s effectiveness to do harm.
Which is why Silicon Valley can’t limit its leverage over government to software. Software doesn’t have values. People do. If the people who build and finance software (in Silicon Valley and elsewhere) really want government that aligns with their values, and they must offer government not just their software, but their time, their skills, and part of their careers. The best way to reclaim government is to become part of it.