They are fairly similar in their inability to deal with consumers at a human level. That is the challenge of our times.

Having watched technology go from a curio to curiosity to a daily necessity, I can safely say that we in tech don’t understand the emotional aspect of our work, just as we don’t understand the moral imperative of what we do. It is not that all players are bad; it is just not part of the thinking process the way, say, “minimum viable product” or “growth hacking” are.

Source: Technology and the Moral Dimension – Om on Tech

Make intersectionality, design for real life, and the social model of disability part of the process. These should be in a tech worker’s vocabulary.

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