Great piece that aligns with my experience:
https://hbr.org/2017/11/what-managers-need-to-know-about-social-tools
I worked it into the team communication section of Communication is Oxygen.
I also worked it into…
Building creative culture at work and in the classroom
and…
Projects, Teams, and Psychological Safety
I gave all of those some editing attention while I was in there. Someday, I’ll start liking the way they read. After a year, some pieces are to the point where I can accept their public existence. 🙂